Crocologo

Refund Policy

Information about our refund processes and your rights as a customer when using our Caftan rental service.

Design showcase

Contents

1. Refund Eligibility

  • Full refund if order is cancelled before the final files have been delivered
  • Full refund if we cannot deliver the service as described
  • No refund once the final files have been delivered

2. Refund Process

  • All refunds will be processed through PayPal
  • Refunds will be issued to the original payment method
  • Processing time: 5-10 business days
  • Refund confirmation will be sent via email

3. Order Cancellation

To cancel your order:

  • Contact us at contact@crocologo.com
  • Include your PayPal transaction ID
  • Cancellation must be before our team starts work on your design

4. Dispute Resolution

If you experience issues:

  1. Contact us first at contact@crocologo.com
  2. Include order details and PayPal transaction ID
  3. If unresolved, you may open a dispute through PayPal's Resolution Center

5. Contact Information

For refund inquiries:

  • Email: contact@crocologo.com
  • Response time: Within 24 hours
  • Include PayPal transaction ID in all communications
This policy may be updated at any time. Changes will be posted on our website.